If you have a question that did not get addressed, please feel free to send me an email at freshlineillustration [!at] hotmail.com.
The time I need to prepare an order for shipping varies. For details, see individual items.
ESTIMATED SHIPPING TIME
North America: 1 - 3 weeks
, Europe: 2 - 3 weeks
, Australia, New Zealand and Oceania: 2 - 3 weeks.
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
CUSTOMS AND DUTIES FEES
Buyers are responsible for any customs or duties fees that may apply. Sellers aren't responsible for delays due to customs.
I always ship to the address on the invoice. Please make sure this is the correct address. The shipping price includes all of the fees necessary to send your package. I take care of each package with loving care so that it will reach you in pristine condition. I ship USPS mail.
Any questions about your order? Please email me: freshlineillustration [!at] hotmail.com
Refunds and Exchanges:
I GLADLY ACCEPT RETURNS, EXCHANGES, AND CANCELLATIONS. Just contact me within: 14 days of delivery. Ship returns back to me within: 21 days of delivery . Request a cancellation within: 24 hours of purchase.
THE FOLLOWING ITEMS CAN'T BE RETURNED Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders - Digital downloads - Items on sale
CONDITIONS OF RETURN Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
QUESTIONS ABOUT YOUR ORDER? Please email me (firstname.lastname@example.org) if you have any problems with your order.
Please understand that the monitor colors may vary. I try my best to insure the colors you see on your monitor are the colors on the art that you will receive.
- To communicate with you about your order
- To fulfill your order
- For legal reasons (paying taxes)
CUSTOM AND PERSONALIZED ORDERS I accept custom orders. Please message me for more information.
WHOLESALE AVAILABILITY I offer wholesale. Please message me for more information.
GIFT WRAPPING AND PACKAGING
I offer gift wrapping for an additional charge. Please message me for more information and pricing.
Additional Polices: Please use products under supervision, small parts may be present. Always inspect your items before use. Do not allow child or pets to sleep with products. Buyer assumes all responsibility for the use and care of products.
1. Do you accept custom orders? I love custom orders and they are always welcome! Feel free to contact me if you have a custom project in mind for stationery, an art print or series of prints, invitations, ring pillows and much more! I accept wedding projects & graphic design projects as well!
2. Do you offer rush orders? Yes. Please email me for rush order information. I can ship a rush delivery via FEDEX too!
3. Do you design logos or other marketing materials for businesses? Yes. I take on several projects a year designing logos & other materials for businesses. Please email me at: freshlineillustration [!at] hotmail.com for a custom quote.
4. Do you design other pieces for weddings (favor tags, invitations, tags, stamps, posters, seating charts, etc.)? Yes. Please feel free to email me with any ideas. I love working on wedding items & would be happy to help you with your custom project.